Utsho School: Privacy Policy
Effective Date: July 1, 2026
Introduction: Commitment and Philosophy
Utsho School is committed to ensuring a safe, creative, and effective learning environment through its digital learning ecosystem. The primary purpose of this policy is to maintain maximum transparency regarding the collection, processing, usage, and protection of user personal data. In alignment with the Digital Commerce Policy 2020 and the Right to Information Act 2009, this policy has been formulated to ensure that users feel complete security and control over their digital journey.
1. Detailed Description of Collected Data
We collect only the information that makes our learning ecosystem more useful to you. We have categorized this data into four parts:
1.1 Identity Data
When creating an account, we collect your name, national ID or student ID number (where necessary), date of birth, gender, email address, and mobile number. This information is essential for creating your unique profile.
1.2 Learning and Academic Data
To ensure excellence in your education, we track your learning progress, including:
- Submission deadlines and quality of assignments.
- Scores and accuracy rates in quizzes or MCQs.
- Duration of video lecture viewing and engagement with content.
- Your interactions or feedback with mentors.
1.3 Technical and Usage Data
To ensure platform stability, we collect device information, IP address, browser type, and location data (app-only). This is primarily used for cybersecurity and server optimization.
1.4 Mental Health and Counseling Data (Highly Sensitive)
One of Utsho School's unique features is monitoring students' mental well-being. Counseling session data is stored on a completely separate, secure server and is never linked to academic records.
2. Purpose of Processing
We do not use collected data for any malicious or commercial purposes. Usage is strictly limited to the following:
- Personalized Learning: Our AI model analyzes your strengths and weaknesses to provide a customized study plan.
- Mentorship Support: Mentors can view your progress report to provide specific guidance.
- Operational Quality Improvement: Rapidly identifying and fixing errors in platform features.
- Communication and Notifications: Contacting you regarding course updates, assignment deadlines, or important announcements.
3. Data Security and Encryption Protocols
Protecting the privacy of personal data is our legal obligation under the Right to Information Act 2009. Our security measures are as follows:
- Encryption Standards: Strong encryption is used for all user data in both transit and storage.
- Access Control: We follow the "Least Privilege" policy regarding access. This means a mentor can only see the necessary information of students under their supervision.
- Audit Trail: A complete audit log of who was responsible for any data changes on the platform is maintained to prevent unauthorized modifications.
4. Third-Party Sharing
Utsho School does not sell or provide user personal data to third parties for commercial purposes. However, data may be shared in specific cases:
- Legal Obligations: We are legally bound to provide information upon the valid order of a court or law enforcement agency.
- Service Providers: If we use third-party services for platform hosting or cloud storage, a strict Non-Disclosure Agreement (NDA) is signed with them.
5. Data Subject Rights
You are the owner of your data. Your rights are detailed below:
- Right to Access: You may request a digital copy of your stored information at any time.
- Right to Rectification: You may apply to correct your information if you believe it is inaccurate.
- Right to Erasure: If you leave the platform, we are obligated to delete your data from our servers upon your request.
- Data Portability: If you need to transfer your academic history elsewhere, we will provide it in an exportable format.
6. Cookies and Tracking Policy
We use cookies to facilitate a smoother experience on our website. This saves you from the hassle of logging in repeatedly. You may block cookies through your browser settings, though this may reduce certain website performances.
7. Updates and Revisions
Technology is constantly evolving. We reserve the right to amend this policy in accordance with the Digital Commerce Policy 2020 or relevant laws. In the event of any major changes, we will notify users via our website notice board or direct email.
8. Accountability and Complaint Management
We have a designated Data Protection Officer (DPO) to ensure the privacy of your data. You may report any privacy-related inconsistencies or complaints directly to the DPO.
Contact Information:
- Email: [email protected]
- Phone / WhatsApp: +8801930912731
- Postal Address: 572/3, Manikdi, ECB Circle, Dhaka Cantonment, Dhaka - 1206.
Conclusion
Utsho School believes that a trusted and secure environment is essential for achieving the true goals of education. Protecting the privacy of your data is our responsibility, and your trust is our greatest asset. By adhering to this policy, we are committed to making your learning journey safer and more prosperous.