Refund Policy
Last Updated: July 2, 2026
Welcome to Utsho School. We are committed to providing high quality education and an excellent learning experience. Please read this Refund Policy carefully before purchasing any course or service from our platform.
1. General Policy
All courses, digital products, subscription plans, and digital services offered by Utsho School are generally non refundable. However, refund requests may be considered under specific circumstances described in this policy.
2. When a Refund May Be Granted
A refund request may be considered in the following situations.
- The same course has been purchased more than once due to an accidental duplicate payment.
- A technical or system error resulted in a successful payment, but course access was not granted.
- A course is permanently cancelled by Utsho School and no suitable replacement course or equivalent service can be provided.
- Any other exceptional circumstance that Utsho School reasonably considers eligible for a refund.
3. Cases Where Refunds Will Not Be Granted
Refunds will not be provided in the following situations.
- You change your mind after receiving access to the course.
- You have started watching videos, accessing lessons, downloading materials, or using any course content.
- You fail to complete the course or voluntarily discontinue your learning.
- Your personal schedule, lack of time, or loss of interest prevents you from completing the course.
- Technical issues related to your internet connection, device, or personal software environment.
- Purchases made using Platform Credits, Reward Points, Coupon Codes, Promotional Discounts, or Gift Courses.
- Purchases of digital products or downloadable content.
4. Refund Request Period
Refund requests must be submitted within seven (7) days from the date of payment. Requests submitted after this period may not be accepted.
5. Review and Approval Process
- Each refund request will be reviewed individually.
- Utsho School may request payment receipts or additional information to verify the request.
- The final decision regarding any refund request shall be made solely by Utsho School.
6. Refund Method
If a refund is approved, the amount will generally be returned through the original payment method whenever possible.
- If necessary, refunds may be processed through bank transfer, Mobile Financial Services (MFS), or another appropriate payment method.
Depending on the payment gateway or financial institution, the refund process may take between 7 and 15 business days.
7. Platform Credits and Reward Points
- Platform Credits, Reward Points, and Promotional Credits cannot be exchanged for cash.
- They may only be used according to the rules established by Utsho School.
- Expired credits or reward points cannot be restored or refunded.
8. Fraudulent Activities
If fraudulent activity is detected, including fake accounts, payment fraud, chargeback abuse, or misuse of promotional offers, Utsho School reserves the right to reject the refund request, suspend or terminate the user's account, and take appropriate legal action where necessary.
9. Changes to This Policy
- Utsho School reserves the right to modify, revise, or update this Refund Policy at any time.
- Any changes become effective immediately upon publication on the official website.
10. Contact Us
For any questions or refund requests, please contact us.
- Email: [email protected]
- Phone / WhatsApp: +8801930912731
- Website: https://utshoschool.com